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Forum Discussion
XR500 router blocking VOD ( VIdeo on Demand) Playback from paid streaming services
When accessing a url based .mp4 Movie, from a paid subscription service, after hitting Play the video will not initiate any playback, and the time on the playback bar is stuck on 1 sec. Proper diagn...
DumaOS Classified Games is toggled on by default so you may have disabled that previously. Set Congestion Control to Never and re-test, have you done any Traffic Controller rules by any chance?
No Traffic Controller rules set.
Congestion Control was always set to Never.
"DumaOS Classified Games is toggled on by default" I am not sure how to turn this OFF. Below is the directions on the router.
By default, DumaOS prioritizes DumaOS Classified Games, which is a preset list of games and covers all console games and most PC games. You can manually add your own service or port/port range by clicking ADD DEVICE and then choosing the service or port/port range you would like to add.
- Click the toggle button on the DumaOS Classified Games line, when it's on the button appears red, when off it appears white and black
Yes, it was in OFF position
- Okay thanks for trying, looks like it's something we would have to fix so for the moment you'll have to disable QoS fully when you want to use VOD on the box. I'll pass this onto the team.
Thank you for the help.
I did some more investigating and tried other hardware. I used an older Dreamlink T3 streaming box and the VOD feature works using this router with QoS Enabled. The new hardware BuzzTV XRS4900 I am using the exact same server and it will not play any VOD as stated in my first post. This new box has been updated with the latest firmware and the manufacturer indicated they have no complaints coming in regarding my issue.
All these boxes use a built in media player, and for some reason this model router has a conflict with the Buzz 4900 unit. The Buzz4900 unit will work on a neighbors router provided by the ISP as I stated before. I can play YouTube Videos but these are not http mp4 format.
Yeah it's going to be the QoS on the XR that's causing it then, I'll pass this on to the team and we'll see if we can get this fixed.