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Forum Discussion
XR500 Router Intermittent Disconnections (Please help)
Router is less than a year old, has latest firmware that has been properly installed. I am not sure why my router disconnects from the internet at random times throughout the day/night. Everything e...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapter for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Also power OFF the ISP modem for 1 minute then back On. Complete the setup wizard.
The firmware is 2.3.2.130.
The modem is a Netgear CM1000; the modem works very well and I have had no issues with it. When connecting my computer directly to the modem, I experience no disconnects and all of the lights are illuminated green.
The router has been factory reset from within the DumaOS app. This issue has occured in the prior 3 beta firmware updates (I have dealth with this for a few months).
I did reboot both the modem and router after factory resetting for the firmware update (I've done this 3 times now. The issue remains the exact same). I also periodically reboot the modem and router by shutting off and pulling the cord for a minute.
Is there anything else I should try? I really don't know what to do.