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XR500 Samsung TV and already registered
This is really two seperate issues that have come about as I've been trying to diagnose this problem.
Problem 1: Samsung TV apps won't display livestreams
I recently purchased a Samsung Q8NF ...
- Disable QoS completely under Anti-Bufferbloats options, does it work then?
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router aTV?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?
Try enabling Beamforming and MIMO.
I would contact NG support about registration.
scottypollen wrote:
This is really two seperate issues that have come about as I've been trying to diagnose this problem.
Problem 1: Samsung TV apps won't display livestreams
I recently purchased a Samsung Q8NF TV and Twitch and ESPN livestreams fail to connect. I have tried connecting to my phone hotspot and it works fine. This leads me to believe it's an issue with a router. I've tried setting the TV into DMZ and it didn't work either. It's connected to the 5GHZ band. Any insight into this issue would be great.
Problem 2: Serial number already registered
In an attempt to get help directly from NETGEAR I attempted to register my router. I bought it open box on Amazon in May of last year. Is there any way I can get this sorted out or am I out of luck because it was open box?
Thanks for reading this and hopefully someone can assist me.
The FW that is currently on the router is FW 2.3.2.40. The mfr and model of the modem is Arris surfboard sb6121. I live in a 2 bed room apartment with the router and tv on the same floor. They’re roughly 40 feet apart if that even. Separated by one wall. Channels on auto. There are many neighbors with WiFi. At least 8. I’m using WPA2-PSK. Beamforming and MIMO are both on. I’m going to try changing the channels tonight.
It sounds like a NAT problem. Could you try putting your modem into 'modem mode' or 'bridge mode'.
If that doesn't work, or if you're not sure how to do it, please follow this generic Open NAT guide: http://support.netduma.com/en/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat
FYI, he has a SB6121, this is a modem only unit. No built in router here. :smileywink:
Netduma_Jack wrote:
It sounds like a NAT problem. Could you try putting your modem into 'modem mode' or 'bridge mode'.
If that doesn't work, or if you're not sure how to do it, please follow this generic Open NAT guide: http://support.netduma.com/en/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat
- I’ve tried forwarding ports as well as putting the TV ip in the DMZ. Not sure if the NAT is open because I’m not aware of a way to test the NAT. I think I forwarded 1000-65534 internal and external.
- You mentioned there are a lot of neighbours with WiFi around. I would recommend using a WiFi analyser to find the least congested channels and change to those. Have you connected to the 2.4GHz to see if that performs better?