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Forum Discussion
Solved
XR500 Security
When I am attempting to log in I am asked 2 security questions. When I enter them I get a message that says these are incorrect. How can I correct this
- Good advice above, I think your only move here is to go ahead and do a factory reset
No luck it brings me to password reset. When I enter my security questions it does not recognize them
eli5539 wrote:
No luck it brings me to password reset. When I enter my security questions it does not recognize them
Did you ever provide answers to those questions?
If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
- The odd thing about all this is I was able to update my router using my phone app. Is there anyway I can back up my home network before doing a factory reset. I probably have at least 15 devices hooked up and the thought of having to reset all of them is daunting.
eli5539 wrote:
Is there anyway I can back up my home network before doing a factory reset.Yes if you can access the browser graphical user interface (GUI).
If you can't, then the answer is no.
Next time you set the thing up, first create a backup.
- Yes lesson learned. The security passwords should have worked and I know they are correct as I had them written down. Oh well thanks everyone for your help