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Forum Discussion

sassyangies's avatar
sassyangies
Aspirant
Jan 12, 2021

XR500 showing my printer offline

I know this has been asked before, but I'm not finding a solution to my problem. I have an HP printer that all of a suddenly is showing offline, even though it's not. I've had it hookedup since I got...
Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
Jan 12, 2021
It will say online if it's not being used, if you actually try to print over the network does it work correctly?
  • sassyangies's avatar
    sassyangies
    Aspirant
    Jan 12, 2021
    No it will not print anything. Funny thing though. There other printer that is currently packed away it shows that there as being online.
    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Jan 12, 2021
      Are you able to try a reconnect to the WiFi on the printer itself and see if it then appears?
      • sassyangies's avatar
        sassyangies
        Aspirant
        Jan 12, 2021
        Ok I just tried that, but nothing. :(