NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

kenyz-21's avatar
kenyz-21
Aspirant
May 27, 2019

xr500 slow mbps

i cant use my internet speed i test it on speedtest.net but i only have 5-6mbps and originally i have a 1gpbs here in japan when i use my old router my internet speed was like 624mbps 
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 29, 2019

What Firmware is currently loaded?
What is the Manufacturer and model# of the ISP modem the NG router is connected too?

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    May 29, 2019
    Did you try the MAC address suggestion I gave you?
    • kenyz-21's avatar
      kenyz-21
      Aspirant
      May 30, 2019

      i tried it but it didnt work i try my speed test in my old router i got this speed in speed test but in my netgear xr500 i only have 20-50 mbps by the way i am using PPPoE

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        May 30, 2019

        Can you configure the modem to use PPPoE then reconfigure the XR router for DHCP on the WAN side? Might do a factory reset after the modem is configured.