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Forum Discussion
XR500 Still dropping connection constantly
Hello, well I am about at the end of my patience with this I have been through I can't tell you how many different issues with this router it will not stay connected it is constantly dropping connec...
What ping test are you running exactly where it's disconnecting? What firmware version are you on currently? What is the model of the modem/router the XR is connected to?
Hey Fraser,
First thank you for responding I do appreciate that sorry if that original statement came off as a rant I'm just getting frustrated so I apologize for that. So I have been running just a standard DOS ping test. I will have it running in the background for most of the day and I will get request timed out random lean every 5 to 10 minutes on the average sometimes longer sometimes quicker but that's about the average. I realize for the most part it catches itself back up pretty quickly and if I'm just doing normal internet browsing or what have you I really won't notice it but if I'm on a zoom call or some sort of an actual video call it will interrupt it and usually drop it was it called. Currently as of this morning I bypass the router and I just have the cm1000 modem hooked up to my PC because I can't even get the router to connect any longer all the lights are white except for the internet light is the Amber Orange I've tried resetting a number of times reconnecting coax cables new ethernet cables you name it I've tried it.
- No worries I totally understand! That's interesting, when you notice it happen could you grab the log from the System Information page and let us know the rough timestamp? Also are you doing it over WiFi or ethernet and do you notice a difference between the stability of either?
What Firmware version is currently loaded?
Be sure to reboot the CM modem after the XR is connected and online. One thing I've always noticed is that the XR routers seem to not handshake in the right order when being connected to a modem. The modem needs to be rebooted while the XR is online then soon after the Internet LED will change to WHITE.
What DHCP IP address pool size are you using? Default?
Are you wireless or wired when you on a zoom call or watching a video?
A-A-Ron wrote:
Hey Fraser,
First thank you for responding I do appreciate that sorry if that original statement came off as a rant I'm just getting frustrated so I apologize for that. So I have been running just a standard DOS ping test. I will have it running in the background for most of the day and I will get request timed out random lean every 5 to 10 minutes on the average sometimes longer sometimes quicker but that's about the average. I realize for the most part it catches itself back up pretty quickly and if I'm just doing normal internet browsing or what have you I really won't notice it but if I'm on a zoom call or some sort of an actual video call it will interrupt it and usually drop it was it called. Currently as of this morning I bypass the router and I just have the cm1000 modem hooked up to my PC because I can't even get the router to connect any longer all the lights are white except for the internet light is the Amber Orange I've tried resetting a number of times reconnecting coax cables new ethernet cables you name it I've tried it.
