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Forum Discussion
XR500 still reboots every day
So I’ve been having this issue on and off since a couple weeks after I purchased this router from Best Buy. I’d assumed that firmware updates would eventually fix the issue and actually thought it h...
My god for a net tech company this sites a joke, there’s literally no way to access support unless you want to pay for premium support. Please let me know how to start a support ticket as my support apparently ends on the 24th. Contact goes to register which I’ve done, my product goes to where it should be then to a blank screen with nothing. This is sad for a company this size to have a website that’s useless. Do I need to google a phone number send them a letter or can I actually contact the internet tech company on the inter web thingy?
Hi Solo - sorry to hear you're having all these problems.
You should be able to contact support here: https://www.netgear.com/support/contact.aspx
If you enter in your router's serial number it should recognise you as a recent customer.
Let me know if you have no luck by through that link emailing us at netduma@netduma.com and we can elevate this with NETGEAR.
Thanks sorry getting so frustrated, this things just driving me nuts and cost me another W last night when it crapped out again.
Showed up finally after allowing cross site tracking and about to call, hopefully support has some kinda sense so I’m not forced to redo all we’ve tried again.
Wow well my support is up tomorrow so I sat on the phone 45 minutes to be told that only the higher tier support guys can help with the xr500 then was asked a question and promptly cut off and put back on hold. Sat for another half hour and was hung up on. Netgear obviously doesn’t care even a little about their customers, this is mind blowing. It’s actually not reset in two days, but I’d rather not be totally screwed after tomorrow when it does.
Any chance you know a number for these supposed high tier support guys?
- Don't know a number unfortunately but we're pushing really hard for this issue to be debugged so I expect to have something for people to try within the next few days fingers crossed
