XR500 still slow laggy and now discovered service is dropping on the router

Hey thanks for the quick response on this one wasn't expecting that quick but yeah thank you. yeah so to address your questions Here is happening both on Wi-Fi and a hard line connection I'm I had signal checked from my ISP signal's good when I bypass the router and hard line straight into the CM 1000 modem all issues are resolved no drops monitored for close to two hours with no packet loss snowdrops nothing absolutely perfect put back into the router reset everything and right back to the same behavior I'm dropping on both Wi-Fi. As far as the QoS settings they were pretty standard I wanna say 75 or 80% on the two slide bars for download and upload set to auto  I'm just the basic stuff in the demo software as far as theenable and the bandwidth allocation was ah no ah changed it was all even sorry I did a factory reset on my router last night so my settings aren't the same as they were I had figured at this point it's not gonna hurt anything to try something you know. I believe these drops had started prior to the new software or firmware I think this was the same Issues that you and I talked about back in October but I was unable to dig further into it as I did this time I also wasn't making as many zoom calls.   I don't believe back then I was seeing as dramatic as a service drop as I am now while I'm on the zoom calls for work.  as far as settings I haven't really messed with much i'm just the basic stuff in the duma software as far The geofencing feature but pretty general too I think like 1000 miles or 500 miles or something like that is what I had said that on but I didn't really know much about anything else so I didn't change anything of course I'm just how it was set up when uh when the original install happened but I mean I hope this is it because I've been having so many just issues as far as how to reset the router to get signal back and I think this is it I'm confident that this is probably what was going on I hope so 'cause I've I've never had a a modem that I think I've had to reset more than this but like I said I'm I'm hoping we can get an issue resolved with this time I think maybe knowing more about it this time it will be helpful but I'll be around all day I don't know what your day is like but I'll be hang out I appreciate you getting back to me let me know what I can do .

Thanks Aaron