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Forum Discussion
XR500 still slow laggy and now discovered service is dropping on the router
Hello, This is the second time did I have written in about this service issue. the first time I wrote in it was for the speeds being slow randomly slowing down hi this time I'm noticing service drop...
Hey thanks for the quick response on this one wasn't expecting that quick but yeah thank you. yeah so to address your questions Here is happening both on Wi-Fi and a hard line connection I'm I had signal checked from my ISP signal's good when I bypass the router and hard line straight into the CM 1000 modem all issues are resolved no drops monitored for close to two hours with no packet loss snowdrops nothing absolutely perfect put back into the router reset everything and right back to the same behavior I'm dropping on both Wi-Fi. As far as the QoS settings they were pretty standard I wanna say 75 or 80% on the two slide bars for download and upload set to auto I'm just the basic stuff in the demo software as far as theenable and the bandwidth allocation was ah no ah changed it was all even sorry I did a factory reset on my router last night so my settings aren't the same as they were I had figured at this point it's not gonna hurt anything to try something you know. I believe these drops had started prior to the new software or firmware I think this was the same Issues that you and I talked about back in October but I was unable to dig further into it as I did this time I also wasn't making as many zoom calls. I don't believe back then I was seeing as dramatic as a service drop as I am now while I'm on the zoom calls for work. as far as settings I haven't really messed with much i'm just the basic stuff in the duma software as far The geofencing feature but pretty general too I think like 1000 miles or 500 miles or something like that is what I had said that on but I didn't really know much about anything else so I didn't change anything of course I'm just how it was set up when uh when the original install happened but I mean I hope this is it because I've been having so many just issues as far as how to reset the router to get signal back and I think this is it I'm confident that this is probably what was going on I hope so 'cause I've I've never had a a modem that I think I've had to reset more than this but like I said I'm I'm hoping we can get an issue resolved with this time I think maybe knowing more about it this time it will be helpful but I'll be around all day I don't know what your day is like but I'll be hang out I appreciate you getting back to me let me know what I can do .
Thanks Aaron
You're welcome! First thing I would suggest is disable QoS completely from the Congestion Control menu, QoS can drop packets if it deems it necessary so try that and see if you still get the drops.
OK so I just did that I'm assuming just go to the QoS feature section and select never on the checkbox as opposed to the auto or always assume that that's what you meant correct?
- No click the 3 horizontal line icon top left of the panel and disable it from there completely
Oh yes I was thinking about the burger or whatever they call it that three line horizontal menu thing thank you for reminding me that I'm alright you just disabled now oh you know since last message I sent you it dropped a few times but it kinda chilled out and it hasn't dropped and I'd say probably over an hour now it hasn't dropped so it's like I said it's it's so random like some days I notice it's 5 to 10 minutes apart some days I notice it's not really that much at all if at all and then there's days like this where it's like so sporadic it'll be doing it for consistently for an hour at every five to 10 minutes and then turn around and decide to act differently and not drop for five hours you know after that so it's it's so random and I can't even begin to understand how it's happening is there any type is there any type of history logs that you can pull from it or I can get to you? Oh wait I did that factory reset ah yeah that's not gonna help with that crap I didn't even think about that till just now I'm well even if you need to pull logs from whatever let me know I I think I saw something about that menu but I don't really know how to do it
Well I was just getting ready to send you a message saying well heck I think this might have done it 'cause I haven't seen any timeouts for awhile but I got busy doing some stuff and I came back to check and sure enough I am seeing the timeouts happening on the ping test that I started after I switched the QoS service to off but they are still continuing so I'm let me know I'm gonna get out just keep I'll keep everything running on my computer and just I'll keep checking this the email for any type of response from you I appreciate it
- Okay so in WAN Settings set the NAT to Open instead of secured, this will relax the firewall a little bit, so if the firewall was dropping/blocking this should resolve it