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Forum Discussion
XR500 Terrible WiFI speeds
I'm hoping to find a resoltuion to the ridiculously slow Wireless speeds I'm receiving using this new XR500 gaming router. Here is my setup...
100d/100u Fibre ONT (Internet & TV)>XR500>Frontier Arris NVG468MQ router/gateway (coax for TV guide and VOD).
The wireless bands have been disabled completely in the Arris router and I've followed the Primary LAN-to-WAN directions (found here: https://www.dslreports.com/faq/15992) step-by-step to setup the XR500 as my primary router. When my PC is wired to the XR500 ports I'm receiving my speeds, however, when I'm connected via wireless (laptop, mobile devices, etc) and run a speedtest using speedtest.net or megapath, the results vary terribily: sometimes I;m getting roughly 40 down/25 up, other times I barely break 10 down/10 up. This occurs on both bands, 2.4 and 5 Ghz. Here are the troubleshooting steps I've taken thus far...
Changed the wireless channels from 1, 6, 11 for the 2.4 and from 149, 153, etc.. for the 5 ghz band. Nothing increased using either. I've insured that QoS is disabled, sliders for bandwidth are enabled and on 70% (tried setting this to 100% but still no help). Tried setting and enabling a DMZ IP and assigning it on my wireless laptop but still not the solution. I've also tried a "LAN-to-LAN" primary router setup found here: https://www.dslreports.com/faq/15993 but still no resolution. I'm at wits end. My next attempt is to purchase a dedicated MoCA bridge adapter and get rid of the Frontier router/gateway for TV all together. But before I attempt this, I'm hoping someone may have a similar setup or has ran into this before. All help is greatly appreciated.
8 Replies
- If you're getting the speeds via a wired connection then there is something with WiFi causing it. Ensure that WMM is on in Advanced Wireless Settings, also try disabling Beamforming & MU-MIMO, if already disabled then enable them. HT-160 should be disabled also. It may also be worth logging in here: http://support.netgear.com/ and calling the 24/7 support number as they'd be able to help you very quickly: http://support.netgear.com/
I'll test the settings once home and report back. Are those settings you mentioned on by default? If so, why would they need to be disabled? Usually, on most routers I simply change the default LAN IP, set my NIC MAC address for secure access, passwords/SSIDs of course, set an IP range and call it a day. I know this router is all about aiding with latency by restriciting game server distance, etc and that is the main purpose for my purchasing. But, I also purchased it in hoping it'd aid in "future proofing" connections once upgraded to 1Gbps fibre. Fingers-crossed.
- They are on by default. I'm thinking maybe your devices are not supported by those features. WiFi/Settings are not my area of expertise though which is why I recommend calling Netgear Support. It will absolutely support those speeds.
