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Forum Discussion
XR500 Trend Micro HouseCall for networking reporting problems.
Been having some WiFi networking problems and I ran Trend Micro's House Call free utility. After it scanned the network, a window popped: Network Error E0FF001 but gives no hint what that me...
What kind of WiFi problems are you having?
Stop using this House Call tool if you can't get support for it. Contact the Mfr about it.
FURRYe38 wrote:What kind of WiFi problems are you having?
Stop using this House Call tool if you can't get support for it. Contact the Mfr about it.
You may have a good point. Been jusing HouseCall for years, ... but it is now updated.
I was not clear. Not actually having problems with WiFi but with Readyshare. Being HouseCall has a 'network' scan in it, thought it would help me with Explorer stopped responding whenever I access Readyshare .... on that machine only. No problem on other machines. HouseCall is throwing a couple of peculiar errors ... and in fact, different install results. One time it gives the mystery error, next time it opens to an unusable window. Solid red, no minimize/restore down/close buttons.
I finally was able to send an email to Trend Support. Waiting for a response.
Back to the main problem .... Explorer stops responding whenever I try to access Readyshare.
Any differences between the one PC that isn't working and the others that do work?
Are PCs wired or wireless connected?
I would compare any differences with the one PC that is failing and one PC that works.
Be sure that any security programs are disabled while troubleshooting.
Try safe mode with networking enabled.
Maybe this house call progeam error will lead you to the problem on this one PC when the Mfr responds to you.
some big differences. Problem machine is a w10-32 tablet running in desktop mode. A while back, it ran fine .. no Readyshare problems. Suddenly, Explorer started to fail when accessing Readyshare. I reinstalled W10-32 from an iso. No fix. (Hardware problem??). It is WiFi only. Other machines are Ethernet.
HouseCall acts goofy as H on all machines. Still waiting to hear back from Trend Micro on that. Since HouseCall has a networking scan, I thought it might help with the Explorer problem. It has introduced more confusion than I started with.
Thank you for the suggestions. Will try those that are practical.