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Forum Discussion

modernhistorian's avatar
Oct 10, 2018
Solved

XR500 unkown devices

I've been using the XR500 router for a few weeks, and have two questions. Is there any way to turn off the Dumas OS tour upon loading the web page? I have gone through to the end and clicked "Done," ...
  • Netduma-Fraser's avatar
    Oct 11, 2018
    That tour should only appear after a factory reset. To get rid of it just go to routerlogin.net without anything after it in the URL bar and it won't appear again.

    Do you have an Access Point connected to the router? It may actually be a wireless device connected. No way to blacklist MAC address but you could block it from the device manager if you're concerned.