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Solved
XR500 V2.3.2.40 Firmware Does Not Connect
I have attempted to update my XR500 router to V2.3.2.40 four times now with no success.
Even when following the correct methods of installing the firmware it will not connect to the WAN port an...
I finally had the opportunity to test the settings that you had recommended.
Attempting to set the router to a static IP address was unsuccesful but changing only the MAC address to the previous router was. This allowed me to update to V2.3.2.40 firmware as well as connect most of my devices without having to reboot them.
Thank you for all your assistance.
Yes. All those statements you have listed are correct.
I did not do a factory reset on the first two attempts but did on the last two.
Once on .40 did you attempt the Internet Setup Wizard to see if you could regain a connection that way? Do you use PPPoE for your connection?
Yes I did use the internet wizard on the first two attempts but I found that when doing so, it would not let me make changes to the preferred DNS servers unless I chose the manual set up.
- Okay interesting, so with the default DNS it didn't allow a connection? What is your connection type? What's your exact physical setup?
With the default DNS, ethernet was connected but 2.4 and 5Ghz wireless would not work and after reboot I would loose the internet connection again until I would reboot the cable modem.
ARRIS SURFboard (32x8) DOCSIS 3.0 Cable Modem
Netgear XR500 Nighthawk Pro Gaming Router
(2) Netgear GS116Ev2 16 Port Gigabit ProSAFE Plus Switches
Netgear GS10SE ProSAFE Plus Switch
Mix of 50+ wired and wireless devices (iOS, Smartthings, Harmony Hub, LiFX, Awair, Philips Hue, wireles security cameras, Ooma VoIP, MacOS, PLEX media server, Windows 10, Samsung TVs, Apple TVs, HDHomeRun, Amazon Echo and Dots)
Cable modem to XR500 WAN port
Both GS116Ev2 switches connected to XR500
Computer connected to XR500
GS10SE switch connected to GS116Ev2 switch