NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
mallibr
Jun 27, 2020Aspirant
XR500 V2.3.2.56 Hybrid vpn to purevpn is not working
I am trying to Negear XR500 (Router firmware latest version XR500 V2.3.2.56) Gaming router with Purevpn using Hybrid vpn client and it is not working. It is throwing certificate and TLS issues below....
mallibr
Jun 27, 2020Aspirant
Yes, it is the same issue on both TCP and UDP. I also tried with several different server locations but no luck. It just hungs at connecting. I was thinking that multiple reboots may fix the problem, unfotunately not though.
Netduma-Fraser
Jun 27, 2020NetDuma Partner
Could you try downloading a PureVPN config from their website and using it with the advanced section please and see if it allows you to connect? Might be that we need to update the configs we have on file.
- mallibrJun 28, 2020Aspirant
I am not sure I am familiar with that process, could you please provide the steps.
- Netduma-FraserJun 28, 2020NetDuma Partner1. Download OpenVPN configuration file from the PureVPN website
2. Open the file of the server you want to connect to and copy contents
3. Add your device to Hybrid VPN, click advanced
4. Paste config, enter username/password for purevpn