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Forum Discussion
XR500 very slow download speeds only to PC
Hello everyone, I recently purchased a CM2000 modem and XR500 router. Upon installation I performed a factory reset on both devices as well as verified that they had the most recent firmware. MY ...
Hi Fraser,
The speeds I have been posting were from speedtest.net
I set the bandwidth speeds to 1000 Mbps down and 200 Mbps up for recent test results. As for the link speeds on ports its showing 1000Mbits, Full duplex.
Copy the MAC address of the previous router you were using and set the XR to use that instead, then reboot it and test the speeds again please
Fraser,
I don't know if I did this correctly but I copied the MAC address on the bottom of the R7000 router and I inputted digits in Internet Setup. After it refreshed it I did not have a internet connection, but once I went back to default. I got 127 Mbps down and 0.90 up.
Update: I performed a system restore and redownloaded the ethernet and adapter drivers. However, I am still getting low numbers. One thing I did notice was that my default MAC address for router is off one digit, it ends with 3B (as indicated on the bottom of router) but when I am using the default MAC address it ends in 3C.
Wireless still yields me way better numbers. So now I have 110-120 Mbps down but still connection is stuck at 0.80 - 0.90 Mbps up. I really appreciate everyone's help and hope we can fix this problem for future users.
- Do a Connection Benchmark on the router, what speeds does it get there? That will help to determine if the issue is with the router not getting the speeds or whether the issue is passing the speeds out to devices.
Hi Fraser,
I ran the connection benchmark test and this is what I got:
Wirless: 503 Mbps/1.0 Gbps down | 113 Mbps/ 200 Mbps up
- Speed: D
- Ping: A+
- Ping Under Load: A
Wired: 450 Mbps/1.0 Gbps down | 112/200 Mbps up
- Speed: D
- Ping: A+
- Ping Under Load: A+