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Forum Discussion
XR500 very slow download speeds only to PC
Hello everyone, I recently purchased a CM2000 modem and XR500 router. Upon installation I performed a factory reset on both devices as well as verified that they had the most recent firmware. MY ...
Copy the MAC address of the previous router you were using and set the XR to use that instead, then reboot it and test the speeds again please
Update: I performed a system restore and redownloaded the ethernet and adapter drivers. However, I am still getting low numbers. One thing I did notice was that my default MAC address for router is off one digit, it ends with 3B (as indicated on the bottom of router) but when I am using the default MAC address it ends in 3C.
Wireless still yields me way better numbers. So now I have 110-120 Mbps down but still connection is stuck at 0.80 - 0.90 Mbps up. I really appreciate everyone's help and hope we can fix this problem for future users.
- Do a Connection Benchmark on the router, what speeds does it get there? That will help to determine if the issue is with the router not getting the speeds or whether the issue is passing the speeds out to devices.
Hi Fraser,
I ran the connection benchmark test and this is what I got:
Wirless: 503 Mbps/1.0 Gbps down | 113 Mbps/ 200 Mbps up
- Speed: D
- Ping: A+
- Ping Under Load: A
Wired: 450 Mbps/1.0 Gbps down | 112/200 Mbps up
- Speed: D
- Ping: A+
- Ping Under Load: A+
- Thanks, so appears to be more of an issue of dispersing to devices for some reason. Disable QoS from the Congestion Control menu (looks like lines top left of the panel) then what speeds do you get?