NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR500 VOIP registration problem
I have an xr500 and an allwork 9204 VOIP phone from work that I can use to work from home. When I attempt to set up my phone it fails the registration process. This seems to be a problem with the r...
Here's the support link in case you need it: https://www.netgear.com/support/contact.aspx
Thanks but Ive had the router long enought that I dont have support on it anymore. I do have NAT filtering set to open.
- Is there any message given when it fails registration? Are you able to access the Allworx manager using the IP address when connected through the router?
I can access it through the IP of the phone and look at the logs. Would you like me to DM you the details in the log?
- Okay thats good, was just checking if it was being blocked. You can put it here but just seen that you've sent it. I don't know the product technically so not much I can gather from it but I did see something. Looks like its IP may be conflicting with the XR500. Change the LAN IP of the XR500 to something other than 192.168.1.1 say 192.168.20.1 for example and then unplug phone, reboot the router then plug in and try registration again please.
