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supryn90's avatar
supryn90
Tutor
Feb 11, 2023

XR500 VPN

Hi All I have problem with vpn connection nothing was done or changed. I went on holiday for 10 day then it just stop working. router is XR500 vpn Hide My Ass Can someone please help me so...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 11, 2023

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

supryn90's avatar
supryn90
Tutor
Feb 11, 2023
Firmware 2.3.2.134
  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Feb 12, 2023
    The servers on file are out of date, you'll need to get the OpenVPN config files from HMA and then use it with the Advanced Setup instead of Basic Setup for the moment, then it will work.