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Forum Discussion

cbrx's avatar
cbrx
Star
Mar 19, 2020
Solved

XR500 Warranty Woes

My XR500 died, and I'm trying to get an RMA done. The problem is, Neatgear's website is telling me it was purchased months before it was, and is out of warranty. I have the proof of purchase from Ama...
  • Christian_R's avatar
    Christian_R
    Jun 01, 2020

    Hi cbrx, 

     

    Let me go ahead and send a follow up. Please provide me with a phone number and preferred contact time you can be contacted. 


    Thanks,

    Christian 

cbrx's avatar
cbrx
Star
Mar 29, 2020

I still haven't heard anything. The warranty issue was escalated on 3/19, but it's been radio silence since. I'll update this post with any progress.

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Mar 31, 2020
    I'd suggest sending DarrenM another PM and seeing if you can get a status update. Due to Covid-19 their response times may be slower than usual.
    • cbrx's avatar
      cbrx
      Star
      Mar 31, 2020

      I did that a couple days ago, but unfortunately have yet to hear back. Hopefully he'll reply in the next couple of days.

      • cbrx's avatar
        cbrx
        Star
        Apr 06, 2020

        I still haven't heard anything from DarrenM or anyone else. I know these are interesting times we're in, but I also don't want my actual warranty period to expire in a couple weeks before I can get this taken care of. Does anyone have any suggestions?