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Forum Discussion

cbrx's avatar
cbrx
Star
Mar 19, 2020
Solved

XR500 Warranty Woes

My XR500 died, and I'm trying to get an RMA done. The problem is, Neatgear's website is telling me it was purchased months before it was, and is out of warranty. I have the proof of purchase from Ama...
  • Christian_R's avatar
    Christian_R
    Jun 01, 2020

    Hi cbrx, 

     

    Let me go ahead and send a follow up. Please provide me with a phone number and preferred contact time you can be contacted. 


    Thanks,

    Christian 

ChristineT's avatar
ChristineT
NETGEAR Employee Retired
May 11, 2020

Good afternoon cbrx ,

 

Thanks for reaching out to me and the @ mention! I am in touch with our support department regarding your open case and am working to get the resolution of your case expedited. I have been advised that an agent will be reaching out to you shortly. If that doesn't happen please let me know and I'll raise this to a higher level.

 

I truly appreciate the patience you have demonstrated with this issue. 

 

Best Regards,

ChristineT

cbrx's avatar
cbrx
Star
May 12, 2020

I said it in the private message as well, but thanks for being a breath of fresh air. I was beginning to lose all hope! Thank you FURRYe38 for the suggestion!

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 12, 2020

    Hopefully it will all work out. Let us know how it goes. 

    cbrx wrote:

    I said it in the private message as well, but thanks for being a breath of fresh air. I was beginning to lose all hope! Thank you FURRYe38 for the suggestion!