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Forum Discussion

cbrx's avatar
cbrx
Star
Mar 19, 2020
Solved

XR500 Warranty Woes

My XR500 died, and I'm trying to get an RMA done. The problem is, Neatgear's website is telling me it was purchased months before it was, and is out of warranty. I have the proof of purchase from Ama...
  • Christian_R's avatar
    Christian_R
    Jun 01, 2020

    Hi cbrx, 

     

    Let me go ahead and send a follow up. Please provide me with a phone number and preferred contact time you can be contacted. 


    Thanks,

    Christian 

cbrx's avatar
cbrx
Star
May 19, 2020

ChristineT, it seems support updated my purchase date to the correct date, but when I log in, I still can't do anything as that date passed while in the process of trying to figure it out. My year long warranty expired 4-22, and as you can see by this thread, I was trying to get help well before that. What should the next step be?

cbrx's avatar
cbrx
Star
May 28, 2020

ChristineT I need your help. Nothing has been solved, and I've been in the same boat for months now.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 28, 2020

    I would send her a private message as well. 

    • cbrx's avatar
      cbrx
      Star
      May 29, 2020

      I definitely did that as well, but to no avail. Christian_R did message me though, so hopefully that gets the ball rolling again.

      • ChristineT's avatar
        ChristineT
        NETGEAR Employee Retired
        May 29, 2020

        Good morning cbrx ,

         

        Happy Friday!! I asked Christian_R to reach out to you on my behalf as I was wrapped up in meetings. ;-) Please keep me and the group posted if there is still no progress is made today.

         

        Kind Regards,

        Christine