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Forum Discussion

cbrx's avatar
cbrx
Star
Mar 19, 2020
Solved

XR500 Warranty Woes

My XR500 died, and I'm trying to get an RMA done. The problem is, Neatgear's website is telling me it was purchased months before it was, and is out of warranty. I have the proof of purchase from Ama...
  • Christian_R's avatar
    Christian_R
    Jun 01, 2020

    Hi cbrx, 

     

    Let me go ahead and send a follow up. Please provide me with a phone number and preferred contact time you can be contacted. 


    Thanks,

    Christian 

cbrx's avatar
cbrx
Star
Jun 01, 2020
I’ve sent two messages on case number 42816516 advising on the best time to call me as they requested, but I just got another email saying it’s awaiting my input.
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 01, 2020

Hi cbrx, 

 

Let me go ahead and send a follow up. Please provide me with a phone number and preferred contact time you can be contacted. 


Thanks,

Christian 

  • cbrx's avatar
    cbrx
    Star
    Jun 01, 2020
    PM’d the info
  • cbrx's avatar
    cbrx
    Star
    Jun 07, 2020

    Big thanks to Netduma-Fraser, Christian_R, and ChristineT! I finally had a rep call me and attempt to troubleshoot the device before concluding it was defective. I now have a replacement on the way. It definitely should not have been this hard to replace a warrantied product, but I was able to do so only because of the individuals I mentioned. Cheers!