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Forum Discussion
XR500 wifi calling is really bad
So i bought the XR500 last month and since i have bought this router ive had a lot of problems. But for this post im going to stick to the wifi calling. Everything time i use the WiFI feature is not ...
Hi Sean - it's tricky to help you with this one as it's a NETGEAR issue. Do you have Smart Connect on WiFi enabled? If not, do you know which band you are connecting to (5GHz or 2.4GHz)?
I often find WiFi calling takes about 10-30 seconds to activate when I first connect to the router. I assume you are not seeing it at all over a period of time?
Netduma_Jack wrote:
Hi Sean - it's tricky to help you with this one as it's a NETGEAR issue. Do you have Smart Connect on WiFi enabled? If not, do you know which band you are connecting to (5GHz or 2.4GHz)?
I often find WiFi calling takes about 10-30 seconds to activate when I first connect to the router. I assume you are not seeing it at all over a period of time?
my wifes phone and my phone are connected to the 5GHZ. my yeah it usally takes about 30 seconds to start ringing but also at times it will not ring at all. smart connect is enabled ive disasbled and it and nothing changed. i have the iphone 8plus my wife has the iphone10x or whatever it is called she has hdr-10 on hers. my netgear r7000 was great with wifi calling up until i got this one. smart connect was turned on also for that router as well
- I'd recommend calling Netgear support, they should be able to help you resolve this issue.
Did you ever get this fixed? I'm about to throw my XR500 out of the window, Never had an issue with my previous router at all with WIFI calling and with the XR500, its' spotty as hell, at best.
Pro gaming router my a.....
My WIFI Calling works (as in calls connect AFAIK, don't know if I missed calls), but the problem seems to be I drop calls like crazy. I get call failed when I never used to see that on my Orbi. Are you all seeing that as well?
It's probably a question best directed to NETGEAR's technical support. WiFi calling works great on it on our office and I know is thoroughly tested by NETGEAR, so it's possible you have a config issue.
Do you have trouble with WiFi calling on other phones? And do you have UPNP enabled on your router (>Settings >Advanced)? The router needs to port forward a particular port to your phone to get WiFi calling to work (and UPNP will do this automatically).
