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Forum Discussion
XR500 wifi calling is really bad
So i bought the XR500 last month and since i have bought this router ive had a lot of problems. But for this post im going to stick to the wifi calling. Everything time i use the WiFI feature is not ...
What are your current settings?
Is Smart Connect, MIMO and Beamforming enabled?
Are you using manual channels for 2.4Ghz and 5Ghz? Try manual channel 1, 6 or 11 and any unused channel on 5Ghz. Don't use Auto.
What securty mode are you using? Try WPA2 and AES only and not Auto.
Is Enable 11k enabled here:
Disable it if it is to test.
Appreciate the suggestions.
Smart Connect, Beamforming and MIMO are all enabled. I am connected to the 5Ghz band Channel 161 after doing a quick scan in my neighbourhood as it's the least congested. Security mode is WPA2 with AES. Unfortunately, so luck still.
I have disabled 11K too. Is it safe to keep it disabled or should I re-enable it? What does it do?
Lets try disabling Smart Connect and MIMO and test again on 5ghz.
What OS version is loaded on the phone?
11k is Fast Roaming. It can be left disabled. You can enable it later again if you want to try it.
Retired_Member wrote:
Appreciate the suggestions.
Smart Connect, Beamforming and MIMO are all enabled. I am connected to the 5Ghz band Channel 161 after doing a quick scan in my neighbourhood as it's the least congested. Security mode is WPA2 with AES. Unfortunately, so luck still.
I have disabled 11K too. Is it safe to keep it disabled or should I re-enable it? What does it do?
No luck with disabling MIMO either.
What settings do you use? Perhaps it'll be easier if I just follow your config and troubleshoot from there.
I am currently on iOS 12.1.2.
I use Smart Connect and Beamforming. Manual channels 11 and 36. MIMO and 11k is disabled for me. However I'm using iOS 11.4. I'm seeing various posts about users having bad expeirneces with iOS 12. Something you may want to also look into. So some searching on apple suppot forums as well.
Is this the only phone you have when using it with the XR router? Any friends or family you can have come over and run some quick tests with? If those have problems as well, check iOS versions.
Try this, disable WPA security temporarily on the XR router. Have the phone reconnect to the open SSID. Test. Same thing still happening? Re-enable WPA2 and AES only after checking.
I presume this would need to be reviewed by NG support.
I would file a support ticket here:
https://www.netgear.com/mynetgear/registration/login.aspx
Retired_Member wrote:
No luck with disabling MIMO either.
What settings do you use? Perhaps it'll be easier if I just follow your config and troubleshoot from there.
I am currently on iOS 12.1.2.