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Forum Discussion
Solved
XR500 WiFi connection problems
I just got the XR500 last week. My problem is when I reboot my router, only about half my WiFi devices work at a time (about 10/26ish). Every once in a while I'll get lucky and they'll all work like ...
I found the issue... kind of. I tried various older versions of the firmware and found version 2.2.1.10 is stable. I'm going to post this problem in the NetDuma forums and see if they have any suggestions. I don't want to be running an old version of the firmware on a router I just purchased. That doesn't give me confidence for the future support.
That would be good I suppost. You can file a ticket here if you haven't already:
https://www.netgear.com/mynetgear/registration/login.aspx
Thanks for letting us know about prior version info.
I would suggest trying with Smart Connect disabled as this can create problems for some devices and then manually connect them to 2.4GHz or 5GHz and see if that helps.
I tried that and it didn't help. One of the easiest ways for me to tell if it's not working is when only 7/10 of my 2.4GHz-only light switches can connect so it doesn't seem like it's 5GHz related since they don't even support 5GHz. I tried more firmware versions and was able to get 2.3.2.32 working just fine but not .40 or above.
Edit: I have dual band devices like phones having problems too, it's not limited to 2.4GHz
- I'll respond over on the Netduma forum so we're not using two topics at the same time and we can keep all the information in one.
Alright. For anyone who still wants to follow this, here's a link to the other forum thread:
https://forum.netduma.com/topic/29186-xr500-wifi-disconnect-issues/Good Luck.