XR500 Wifi Issues

What wireless devices are you using? 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many

Is Smart Connect enabled or disabled? 

Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings. Also ensure 160Mhz HT is enabled as well. 

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SuddenLife wrote:

Good morning,

 

I've had my XR500 for a few years now, and recently, as in the past three months or so, I've been having issues with the wifi. Any phone that's on the wifi will show connected just fine, and when doing a speedtest, shows 300mbps+ (on 5ghz, at least), but when trying to load anything that uses wifi, it takes absolutely forever.

 

For example, loading Hulu on mobile data, Hulu populates the shows almost instantly and works fine. On wifi, it stays at the Hulu logo and after 1-2 minutes, either finally loads or says theres a connection issue. While using Telegram, I get "Connecting . . . " until i turn wifi off and back on, and YouTube won't load at all if the wifi is on. However, if I load up fast.com or speedtest.net on chrome on my phone, I get perfectly normal speedtests (I have 1200mbps down on a wired connection). I doubt that you are seeing 1200Mpbs on the down with your XR500 on a wired connection. Since the WAN and LAN ports are only rated at 1000Mpbs connection rate, you'll see around 900Mpbs and nothing over 1000Mpbs...While yes, you will see over 1000Mpbs if you wire connect a PC directly to the CM2000 modem since it has a 2.5Gb WAN port. 

 

I've factory reset the router numerous times and tried setting it up various ways and have had nothing work. This happens on almost every mobile device that's been connected to my wifi (my phone, girlfriend's phone, as well as family members that visit), leading me to believe that it's a wifi issue and not a device issue.

 

 

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