NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
XR500 Wireless Constantly Slows/Disconnects
I just recently replaced my Aeris DOCSIS 3.0 Modem and Asus AC66RU Router with a Netgear CM1000 and XR500 when I upgraded to Xfinity Gigabit, and so far it has been a nightmare.
Wired works fin...
Netduma-Fraser wrote:
Very sorry to hear that. I'm hoping this downtime has not affected too many people and hopefully was just a one off. I hope that you will consider the router again in future.I hope for other people's sake it was just me, but it sounds like the system isn't passing RMA information to the warehouse at all...so I am assuming this has to be affecting more than just me. The L2 Support agent "Oliver" I spoke with Saturday still has not contacted me. I spent 2.5 hours waiting on the phone yesterday and being put on 20+ min holds constantly by support while they "looked into stuff" to walk away with the same Oliver will get back to you response. That they can't do anything on their end other than email the warehouse.
I took my XR500 back today since Best Buy had one AC3100 left. It took less time to set it up than to write this post, but the biggest fact is it works. I am capping out at around 967Mpbs compared to the 985Mpbs I was seeing on the XR500, and the interface is dated but gets the job done -- but it works which is something my XR500 never did.
Thank you for your help Fraser. Maybe NetDuma will make its ways to Asus someday?
Thanks for the reply but I don't think either of those are the solution. I haven't touched the WMM setting so if it is On by default then it is still on. I have also tried every combination of QoS/Traffic Priority and I have made sure to assign bandwidth to both the wired and the wireless manually. I see the same behavior of the internet randomly dropping over Wifi and either resuming within a few seconds or never coming back and having to reboot the router. This also happens even if the wireless device is the ONLY device turned on and active on the network.
I went 3 hours last night with the AC66U and had no issues.
Can one of the support mods give me a setup suggestion for all of the settings to try one last time? I feel I have messed with everything at this point but maybe I didn't adjust 2 together that could solve the issue. I am not thrilled at the prospect of having to call tech support especially if I have to fight just to get escalated to someone who might have the tech knowledge to help. As I said really disappointed in how much trouble I have had with a $300 brand new router when an almost 8 year old router (which I had to factory reset / firmware update as precaution for VPN Filter just now) setup and worked with almost no effort.
Your Settings sound fine to me, Netgear will be more familiar with the WiFi side of things. I've sent you a PM with a firmware that may help.
Netduma-Fraser wrote:
Your Settings sound fine to me, Netgear will be more familiar with the WiFi side of things. I've sent you a PM with a firmware that may help.Thanks I will factory reset, update to the firmware you provided and configure some of the settings like smart connect off and give it another try. Hopefully it works, if not while I am still within the store return window I think I am going to skip dealing with RMA issue and just get a different router.
- I'd recommend factory resetting after you've upgraded and then if you continue to have issues would suggest calling support. If you're within the return window then no harm doing so if it could resolve the issue.
Did the firmware update and a factory reset. No dice. Within 2min of a show the connection dropped again and I had to restart router just to get internet back for all devices.
Default settings had QoS off with bandwidth allocation showing 33% between each of the 3 devices with overflow sharing on. WMM was ON. Traffic Priority for DumaOS games was enabled with no device added. I tried turning smart connect off as well and still no dice. Router works like a charm with wired hitting 987 Mbps but still continues to basically be a $300 switch.