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XR500 Wireless Constantly Slows/Disconnects
I just recently replaced my Aeris DOCSIS 3.0 Modem and Asus AC66RU Router with a Netgear CM1000 and XR500 when I upgraded to Xfinity Gigabit, and so far it has been a nightmare.
Wired works fin...
Netduma-Fraser wrote:
Very sorry to hear that. I'm hoping this downtime has not affected too many people and hopefully was just a one off. I hope that you will consider the router again in future.I hope for other people's sake it was just me, but it sounds like the system isn't passing RMA information to the warehouse at all...so I am assuming this has to be affecting more than just me. The L2 Support agent "Oliver" I spoke with Saturday still has not contacted me. I spent 2.5 hours waiting on the phone yesterday and being put on 20+ min holds constantly by support while they "looked into stuff" to walk away with the same Oliver will get back to you response. That they can't do anything on their end other than email the warehouse.
I took my XR500 back today since Best Buy had one AC3100 left. It took less time to set it up than to write this post, but the biggest fact is it works. I am capping out at around 967Mpbs compared to the 985Mpbs I was seeing on the XR500, and the interface is dated but gets the job done -- but it works which is something my XR500 never did.
Thank you for your help Fraser. Maybe NetDuma will make its ways to Asus someday?
Very sorry to hear that. I'm hoping this downtime has not affected too many people and hopefully was just a one off. I hope that you will consider the router again in future.
Netduma-Fraser wrote:
Very sorry to hear that. I'm hoping this downtime has not affected too many people and hopefully was just a one off. I hope that you will consider the router again in future.
I hope for other people's sake it was just me, but it sounds like the system isn't passing RMA information to the warehouse at all...so I am assuming this has to be affecting more than just me. The L2 Support agent "Oliver" I spoke with Saturday still has not contacted me. I spent 2.5 hours waiting on the phone yesterday and being put on 20+ min holds constantly by support while they "looked into stuff" to walk away with the same Oliver will get back to you response. That they can't do anything on their end other than email the warehouse.
I took my XR500 back today since Best Buy had one AC3100 left. It took less time to set it up than to write this post, but the biggest fact is it works. I am capping out at around 967Mpbs compared to the 985Mpbs I was seeing on the XR500, and the interface is dated but gets the job done -- but it works which is something my XR500 never did.
Thank you for your help Fraser. Maybe NetDuma will make its ways to Asus someday?
- Thanks for all the information. I will bring this up to Netgear senior management today in order to ensure this doesn't happen again and hopefully the longer it's available and the more features/fixes we add you'll consider coming back.
Sigh returned the XR500, told them to cancel RMA, got my 30 refunded for RMA fee....and week later I get an email that they just shipped me the replacement XR500. I told customer support if they shipped one I was keeping it as a gift at this point that I had returned my XR500 and was cancelling the RMA since it had not processed. Guess the system was still down and no one made a note bravo.
My 4 hour old XR500 is constantly disconnecting from wifi! I have turned off the smart settings and it contuines to disconnect from wifi. What is the solution to this issue from Netgear and Duma? Before I start posting reviews
- Is it just WiFi or wired connections also? Is it all devices or only specific ones? I've sent you a PM with a firmware that may resolve the issue.
Thank you Fraser. It looks like it is all my wifi devices I have the firmware you sent and will try now.
No luck I have tried the firmware,turned off smart setting and renamed network ssid. All wireless devices are disconnecting. I thought there was some diconnection infromation in the log but as it turns out it was devices from previous setup trying to connect. The log has no disconnection information visable. My nest E requires a stable connection please advise asap.
- The next step would be to contact Netgear 24/7 support as they should be able to help further as potentially a hardware issue: http://support.netgear.com/
I am trying but not even that is working...
Can someone please have support contact me I am unable to create support ticket. This is truely unbeliveable
- Login and give them a call rather than creating a ticket
Just like others in this forum I am still waiting on a callback from L2 support.
Hello Kounty
If you still haven't heard from L2 send me a Pm with the case number and I will escalate the issue.
DarrenM
