NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR500 with seperate DHCP Server won't connect to internet
This router won't reconnect to the internet half the time (never resolves it's IP address). Then when it does connect after multiple power cycles (it randomly decides to work), the DumaOS never succe...
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Did you power OFF the ISP modem along with the NG router before setting UP the XR router?
Does the modem have a built in router? If so, Couple of options,
1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.
What firmware version are you on? (You find this by clicking on the 'i' icon in the top right corner)
I recommend you factory reset to get a clean start at setting this up. Hopefully it will be ok after that. Instructions here: https://kb.netgear.com/000053098/How-do-I-perform-a-factory-reset-on-my-Nighthawk-Pro-Gaming-router