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Forum Discussion
XR500 won't connect to the Internet with FIOS
My wife bought me an XR500 becuase the FIOS G1100 router is so much worse than we had with cable. I can't get the XR500 to connect to the Internet. I have had Verizon tech support release the DCHP ...
Do you know if you require PPPoE or VLAN in order to gain a connection? If you're not sure I would suggest looking at the G1100 router WAN settings and see if it's set to anything other than default, if so input those settings into the XR500. I assume you went through the setup wizard when plugging in the XR500 for the first time?
I'm not sure about PPPoE or VLAN. I looked in the Fios Router settings but I'm not sure where to find those options. I did the router setup wizard a couple times. It fails at the Internet bandwidth check (the 3rd or 4th step). I tried to skip that but it didn't help.
- What is the exact setup at the moment as usually you do require the ONT to be on and then a router plugged into that in order to get a connection.
It is just the standard Verizon FIOS setup I think. Ethernet from ONT to the G1100 Router. I've seen directions on the web to make the G1100 a Bridge to the XR500. Maybe I should try that and just leave the G1100 in the mix?