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XR500 wont let modem set IP
When the net goes out and I have to do the typical unplug and plug back in routine this odd thing is happening... All settings in the router are correctly set to let the ISP set the IP addresses dy...
What is the reason you're needing to reboot so often? The best way to reboot would be to press the power button instead of pulling the power - that may have something to do with it. What is the model of the modem? It seems odd that no matter the order you boot it that the router can't pull the IP properly, usually the best boot order is modem then router so I'm surprised its not working. Its best to reboot the modem, wait 2 minutes then reboot the router and wait 2 minutes, does that work better?
- Answers to the questions.
Yes my modem is just a modem and not a combo router/modem
It's a standard spectrum unit supplied for gigabit service. I don't know the manufacturer.
The reason I have to reset frequently is because I lose internet service frequently. The network stays up but I lose online service, LED indicator goes red.
As I mentioned, if I reboot the modem first (as instructed by the ISP) then the XR500, the internet LED indicator remains red and I get no online service.
If I reboot the XR500 first, then the modem I get internet.
When speaking to the tech help at spectrum, they seem to indicate that this is a problem.
I suspect the reason I'm losing service a lot is when the ISP makes a change, the XR500 isn't dynamically following suit. Why not is the mystery. All the settings are correct, as far as I can tell.
ISP tech help thought It might be a bad WAN cable. I've tried 3. No change in this behavior.
RPatrick wrote:
Answers to the questions.
Yes my modem is just a modem and not a combo router/modem
It's a standard spectrum unit supplied for gigabit service. I don't know the manufacturer. I am sure it has a label.
The reason I have to reset frequently is because I lose internet service frequently. The network stays up but I lose online service, LED indicator goes red.
As I mentioned, if I reboot the modem first (as instructed by the ISP) then the XR500, the internet LED indicator remains red and I get no online service.
If I reboot the XR500 first, then the modem I get internet. Certainly not the norm, but also not that unusual.
When speaking to the tech help at spectrum, they seem to indicate that this is a problem. Open to discussion.
I suspect the reason I'm losing service a lot is when the ISP makes a change, the XR500 isn't dynamically following suit. Why not is the mystery. All the settings are correct, as far as I can tell.
ISP tech help thought It might be a bad WAN cable. I've tried 3. No change in this behavior.
When you reboot the modem, disconnect the coax for a few minutes then reconnect before you restore the power. This provides a reset for some of the internal circuitry. If you have access, you may have to start looking at the signal power levels activity logs on the modem.- Do you know if your public IP is static? If so you could then put that in the Internet Setup of the XR so it always connects after a reboot
