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Forum Discussion
XR500 wont let modem set IP
When the net goes out and I have to do the typical unplug and plug back in routine this odd thing is happening... All settings in the router are correctly set to let the ISP set the IP addresses dy...
Answers to the questions.
Yes my modem is just a modem and not a combo router/modem
It's a standard spectrum unit supplied for gigabit service. I don't know the manufacturer.
The reason I have to reset frequently is because I lose internet service frequently. The network stays up but I lose online service, LED indicator goes red.
As I mentioned, if I reboot the modem first (as instructed by the ISP) then the XR500, the internet LED indicator remains red and I get no online service.
If I reboot the XR500 first, then the modem I get internet.
When speaking to the tech help at spectrum, they seem to indicate that this is a problem.
I suspect the reason I'm losing service a lot is when the ISP makes a change, the XR500 isn't dynamically following suit. Why not is the mystery. All the settings are correct, as far as I can tell.
ISP tech help thought It might be a bad WAN cable. I've tried 3. No change in this behavior.
Yes my modem is just a modem and not a combo router/modem
It's a standard spectrum unit supplied for gigabit service. I don't know the manufacturer.
The reason I have to reset frequently is because I lose internet service frequently. The network stays up but I lose online service, LED indicator goes red.
As I mentioned, if I reboot the modem first (as instructed by the ISP) then the XR500, the internet LED indicator remains red and I get no online service.
If I reboot the XR500 first, then the modem I get internet.
When speaking to the tech help at spectrum, they seem to indicate that this is a problem.
I suspect the reason I'm losing service a lot is when the ISP makes a change, the XR500 isn't dynamically following suit. Why not is the mystery. All the settings are correct, as far as I can tell.
ISP tech help thought It might be a bad WAN cable. I've tried 3. No change in this behavior.
RPatrick wrote:
Answers to the questions.
Yes my modem is just a modem and not a combo router/modem
It's a standard spectrum unit supplied for gigabit service. I don't know the manufacturer. I am sure it has a label.
The reason I have to reset frequently is because I lose internet service frequently. The network stays up but I lose online service, LED indicator goes red.
As I mentioned, if I reboot the modem first (as instructed by the ISP) then the XR500, the internet LED indicator remains red and I get no online service.
If I reboot the XR500 first, then the modem I get internet. Certainly not the norm, but also not that unusual.
When speaking to the tech help at spectrum, they seem to indicate that this is a problem. Open to discussion.
I suspect the reason I'm losing service a lot is when the ISP makes a change, the XR500 isn't dynamically following suit. Why not is the mystery. All the settings are correct, as far as I can tell.
ISP tech help thought It might be a bad WAN cable. I've tried 3. No change in this behavior.
When you reboot the modem, disconnect the coax for a few minutes then reconnect before you restore the power. This provides a reset for some of the internal circuitry. If you have access, you may have to start looking at the signal power levels activity logs on the modem.