NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Aspirant

Jun 28, 2019

XR500 XB1 PS4 Pro high latency - why?

Please help! I have purchased a decked out setup to play competitive video games as this has long been a passion of mine. Here is my setup: BenQ Zowie monitor, XB1/PS4 Pro, XR500, Cat-6 Ethernet cabl...

Aspirant

Jun 28, 2019

Thanks for the quick reply!

I am ignorant to Firmware at the moment. After a google search, I want to say there are none downloaded on my Route? Modem? I am not sure where to look.

Modem is Spectrum e31u2v1

PC Speedtest 478 Download 23.8 Upload

Not sure where to start with ABB. Whenever I adjust it, the speeds get lower. Literally no other devices are connected. I kicked everything off.

Guru - Experienced User

Jun 28, 2019

Disable any QoS and ABB and test.

Selet the circle with the (i) on the upper right hand corner of the window and it should give FW version info.

Joshuaf31
Aspirant
Jun 28, 2019
I restarted the router, so now all QoS & ABB settings are disabled. Firmware is V2.3.2.40
- Netduma-Fraser
  NetDuma Partner
  Jun 29, 2019
  Firstly, I would return those HDMI cables, cheaper cables will work just the same as the more expensive ones.
  
  I assume you're talking about the ping/speeds from the Xbox settings in which case - the ping is just to an authentication server, its just to say you're connected to XBL - this is not your game ping and so I wouldn't worry about it. Console speed tests can be inaccurate and higher speeds will not increase your quality of gameplay - games use less than 1mbps.
  
  Adjusting QoS will lower speeds in order to prevent local congestion, its up to you if you don't want to use it - you're unlikely to get much congestion with your speeds but if you did then with the feature disabled it wouldn't help you eliminate this.
  
  I would recommend going through our optimal settings guide here: http://support.netduma.com/en/support/solutions/folders/16000090646