NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

moreproblems's avatar
moreproblems
Follower
Sep 05, 2018

xr500

got a xr500 router  connected pppoe with centurylink modem.  even got the extender for it.

Since then, my surface pro behaves sooo slowww.  xboxone s won't hold a connection to ea servers.  I pad is slow.  I thought netgear was the way to go?  

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 05, 2018

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the XR and the extender? 30 feet is recommended in between them to begin with depending upon building materials.

    What Mfr and model extender did you install?

    Does the xbox and surface work well with out the extender installed?

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Disable MIMO and HT160 on the XR router...

     

    I had my XR450 installed and a EX7700 40 feet at the other end of the house. Great coverage and performance. However my xbox is always wire connected.