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Forum Discussion

Tweenage's avatar
Tweenage
Aspirant
Mar 30, 2019

Xr500

Hi , just purchased one of these routers , and having loads of problems , nothing is working , it says I have internet WiFi , but it’s not working internet light is flashing white and the 5ghz is Also...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 30, 2019

What is the Mfr and model# of the ISP modem the NG router is connected too?

  • Tweenage's avatar
    Tweenage
    Aspirant
    Mar 30, 2019
    Virgin media, super hub 3
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 30, 2019

      Modem Combo Units:
      Couple of options,
      1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
      2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.

       

      I suggest trying option #2...

      Tweenage wrote:
      Virgin media, super hub 3

       

      • Tweenage's avatar
        Tweenage
        Aspirant
        Mar 30, 2019
        Technical much 😂 I’m completely lost
        I selected modem mode on the super hub , does that not take care of everything automatically ?

        Thanks