NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Jhall7
Mar 20, 2021Follower
XR500
Hello, I’ve setting up a used Night Hawk XR 500 that I’ve purchased from someone, but I’m having trouble setting it up. On my laptop when I try to connect I get the message “Can’t connect to this network”.
Does anyone have a solution for this?
Does anyone have a solution for this?
2 Replies
- plemansGuru - Experienced User
With any used device I recommend starting with a factory reset.
Push and hold reset for 7-15 seconds while its powered on.
What modem do you have?
here's where you can get the install guide.
- Netduma-FraserNetDuma PartnerThey may not have factory reset the device, try the above and then attempt to connect. Please note you will have to access the interface and go through the setup wizard before you get internet.