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Rahriah's avatar
Rahriah
Follower
Mar 20, 2021

Xr500

Can’t get help for warranty replacement , called 3 times now got netgeat employ details , once for to technical support to get a replacement they hang up on me every time not happy and can’t get any help what’s so ever case number 44335096

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 21, 2021

    this is the community forum where members of the public help out. 

    What you can do is click on "mynetgear" on the top. 

    register an account and the device. 

    From there you can start the rma process. 

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Mar 21, 2021

    As plemans says, this is a user-to-user forum with some input from Netgear's hired hands. It covers technical issues and is not the best place to ask about warranty problems.

     

    Have you confirmed that you device qualifies for a warranty replacement? Have you tried fixing whatever is wrong with it? If so, you are in the wrong place.

     

    You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)

    Many questions apply to different types of device, so you might get responses here, but you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:

    Nighthawk Pro Gaming Routers - NETGEAR Communities

    I will ask the Netgear moderator to move your message.