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Forum Discussion
Tierno
Mar 28, 2019Guide
XR700 - Factory resets itself after reboot
Does the XR700 have a self-destruction mode? I'm serious, this thing has been nothing but issues. If anyone can help I would greatly appreciated.
Issues so far in order of appearance: (i upda...
FURRYe38
Mar 28, 2019Guru - Experienced User
What is the Mfr and model# of the ISP modem the NG router is connected too?
Lets do this first to see if new FW will correct this\:.
Factory reset the XR router.
Connect a wired PC to the XR router.
After skipping the setup wizard and setup new PW, log in and send the following update to the XR router:
After the FW file is sent, do one more factory reset and setup from scratch.
Report your findings.
Tierno wrote:
Does the XR700 have a self-destruction mode? I'm serious, this thing has been nothing but issues. If anyone can help I would greatly appreciated.
Issues so far in order of appearance: (i updated the firmware as they would come out - I believe I received it with V1.0.1.2)
List of issues:
1) Devices would disconnect and reconnect (1st month of use)
2) The router would reboot itself constantly (at least twice a day) (second month of use)
3) Updated to the latest firmware = 70% of my devices can't connect to it (Amazon EchoDot, etc) (third month of use)
and now, the worst one of all:
4) a simple reboot resets to factory default settings! No matter what firmware I use.
Does anyone have any idea on how to solve this before I trash it?
ps - I've done all the obvious and million factory resets and firmware upgrades and downgrades. Currently back to V1.0.1.2. - issues number 1, 2 and 4 still present.
THANK YOU!
Tierno
Apr 10, 2019Guide
Hi Furry,
Thank you so much for your help and apologies for replying so late. I did what you recommended and it worked. The router is stable now and its been stable for about a week. The only thing still not sure about is that it disconnects certain devices after a while. A simple reboot fixes the issue but intrigue of what could this be. Honestly, im just happy i can reboot and it doesnt defaults anymore. But still curious if it will keep disconecting more devices in the near future.
I truly appreciate your help. Thanks!
- FURRYe38Apr 11, 2019Guru - Experienced User
Glad the suggestion worked. Please mark your post as solved so others will know for future reference.
Enjoy. :smileywink:
Tierno wrote:
Hi Furry,
Thank you so much for your help and apologies for replying so late. I did what you recommended and it worked. The router is stable now and its been stable for about a week. The only thing still not sure about is that it disconnects certain devices after a while. A simple reboot fixes the issue but intrigue of what could this be. Honestly, im just happy i can reboot and it doesnt defaults anymore. But still curious if it will keep disconecting more devices in the near future.
I truly appreciate your help. Thanks!
- Netduma-FraserApr 11, 2019NetDuma PartnerHow often do the disconnections occur?
- TiernoApr 11, 2019Guide
So far it has happened once after about a week without rebooting.