XR700 Firmware

Kitsap
Master
Dec 18, 2022
TimboSlice1967 wrote:

So "upgraded" my XR500 after suffering serious lag issues while playing COD, to an XR700. Updated to the "latest" beta firmware (1.0.1.34_DUMAOS3.0_6) nearly two years ago. Still suffering with horrendous lag when other devices in the house are streaming video. No update on firmware in two years, still on a beta version. XR500 has been updated multiple times, as have R1 and R2 and XR1000. Seriously peaved with the lack of support on this router that cost a bloody fortune and was advertised to solve all my gaming issues. Can anyone advise me on a better router with better customer support?

You are in the wrong community for Pro Gaming Routers. You need to post in the community specifically set aside for the Pro Gaming Router products.

Here is the link: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/bd-p/en-home-nighthawk-pro-gaming-routers
FURRYe38
Guru - Experienced User
Dec 18, 2022
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

What gaming device are you playing on?

Are you playing over wireless or wired connection? Wired is preferred.

Any of the XR series routers should work. May need some help in some configurations is all...

TimboSlice1967 wrote:

So "upgraded" my XR500 after suffering serious lag issues while playing COD, to an XR700. Updated to the "latest" beta firmware (1.0.1.34_DUMAOS3.0_6) nearly two years ago. Still suffering with horrendous lag when other devices in the house are streaming video. No update on firmware in two years, still on a beta version. XR500 has been updated multiple times, as have R1 and R2 and XR1000. Seriously peaved with the lack of support on this router that cost a bloody fortune and was advertised to solve all my gaming issues. Can anyone advise me on a better router with better customer support?
- TimboSlice1967
  Aspirant
  Dec 31, 2022
  Router is connected to a modem made for Virgin Media, it's an Arris TG3492LG-VBM , PS5 connected direct via Cat7 cable.
  - FURRYe38
    Guru - Experienced User
    Dec 31, 2022
    Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
    https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
    3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
    
    Try option #2 first...
    
    Also you have not updated to v.50 version of FW. Was released last Aug 22.
    
    TimboSlice1967 wrote:
    
    Router is connected to a modem made for Virgin Media, it's an Arris TG3492LG-VBM , PS5 connected direct via Cat7 cable.
Netduma-Fraser
NetDuma Partner
Dec 18, 2022
Can you provide a screenshot of your QoS page please? What is the model of the modem/router the XR is connected to? Are ALL devices connected to the XR?
- TimboSlice1967
  Aspirant
  Dec 31, 2022
  We're with Virgin Media, on there fastest fibre package. Modem is an Arris TG3492LG-VBM made specifically for Virgin Media.
  
  All devices are connected to the router, most directly by Cat 7 cables, there are a couple of gigabit switches due to the amount of devices we have (mostly stuff in standby etc) and WiFi runs everything else such as mobile phones, Ring doorbell, Hive hub for central heating.
  
  PS5 is connected direct to Router via Cat 7 cable.
  
  Dumaos app for iphone will not connect since last update, Loaded latest Dumaos beta 3 and factory reset, still a bag of crap!
  - Netduma-Fraser
    NetDuma Partner
    Dec 31, 2022
    Could you attach the photos directly as we can't see them until they have been moderated. How have you set up the Arris, is it in bridge mode or is he XR in its DMZ?

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