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Forum Discussion
Kinematic9
Feb 27, 2019Initiate
XR700 Issues & Absolutely Ridiculous Support
I wanted to give everyone an overview of the experience I have had with a 5 day old Netgear Nighthawk XR700. I've been a Netgear Nighthawk user for a while, an R7000 then an X4S after that. Fast fowa...
Netduma_Jack
Feb 27, 2019NetDuma Partner
Hi there - Jack from Netduma here. Sorry to hear you have had a rough time.
On the '"[DumaOS] No wifi metadata for mac" - we have fixed this in the latest version (1.0.1.8). But I appreciate this version was not stable for you. There's a newer version of this firmware in the works which will hopefully be rolled out soon.
Let me know if there's anything else I can help with from the Netduma side of things.
ALO4Q1
Jul 09, 2019Initiate
same problem here this thing just refuse to stay online it just happen out of no where it comes and go and nothing get it going restart ,reset same thing nothing can connect this is the wrose nightmare routher i ever own had netgear for ever but this have being the wrose. sorry for my english but im sure my point is clear
- FURRYe38Jul 09, 2019Guru - Experienced User
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Any Wifi Neighbors near by? If so, how many?
ALO4Q1 wrote:same problem here this thing just refuse to stay online it just happen out of no where it comes and go and nothing get it going restart ,reset same thing nothing can connect this is the wrose nightmare routher i ever own had netgear for ever but this have being the wrose. sorry for my english but im sure my point is clear
- Netduma_AlexJul 09, 2019NetDuma Partner
I'm sorry you're having so many problems with the router. Have you tried downgrading to the release firmware as the original poster did to see if that fixes your issues? https://kb.netgear.com/000060213/XR700-Firmware-Version-1-0-0-20
- Kinematic9Jul 10, 2019Initiate
Alex, do you know of any progress with future firmware updates? I am afraid to upgrade past the release firmware which these days is absolutely ridiculous for security purposes. I know this isn't your fault and you are with Netduma, but I see no progress with any firmware and nothing to make it seem like these issues have been fixed. Do you know of any big updates coming soon?
- Netduma_AlexJul 10, 2019NetDuma Partner
I know that there's a beta version of an XR700 firmware update being tested, it's pinned to the forums. I also know that we're working on updates from our end, but I can't tell you when they'll be out.