NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR700 Periodic WAN disconnects (still) on latest v1.0.1.8
Here to report same issue occurring for me with v1.0.1.2 and v1.0.1.8 firmwares. Both exhibit periodic dropping of WAN side connection, typically every 5-10mins. No lights change color, from outsid...
What is the Mfr and model# of the ISP modem the NG router is connected too?
- Totally understand the frustration, Netgear are aware of this. The best thing to do is keep them updated with your tickets so they can escalate it and show the Dev team that multiple people are experiencing it. If you find one firmware hasn't got the issue I would highly recommend staying on that and waiting for a new firmware.
I would suggest meanwhile however, setting a static WAN IP and seeing if that resolves the issue. I thought it may be to do with DHCP but that's LAN and seems to be WAN mostly.FYI - tried the static IP. On v 1.0.1.8 WAN connection dropped inside 1 minute. Did nothing to help.
- Static WAN in Internet Setup opposed to Static IPs for devices?
It is connected to Arris SB6183. There is no issue on cable modem to termination service equipment.
Behavior I experience....
With XR500 multiple firmware version, no issues at all.
With XR700 v1.0.0.20 no isues at all.
With XR700 v1.0.1.2 or .8 repeating periodic WAN disconnects on router
I would fall back to v1.0.0.20 and use that for now.
I would file a support ticket with NG support here:
https://www.netgear.com/mynetgear/registration/login.aspx
Hope NetDuma Moderators can let NG know about this as well.
Back on v1.0.0.20 and all is stable again. Functional router and decent online experience.
The Modem I have is the Motorola MB8600. (1000Mbps/40Mbps)
