Forum Discussion

Apprentice

Jan 11, 2019

XR700 Periodic WAN disconnects (still) on latest v1.0.1.8

Here to report same issue occurring for me with v1.0.1.2 and v1.0.1.8 firmwares. Both exhibit periodic dropping of WAN side connection, typically every 5-10mins. No lights change color, from outsid...

FURRYe38

Guru - Experienced User

Jan 11, 2019

What is the Mfr and model# of the ISP modem the NG router is connected too?

Netduma-Fraser

NetDuma Partner

Jan 11, 2019

Totally understand the frustration, Netgear are aware of this. The best thing to do is keep them updated with your tickets so they can escalate it and show the Dev team that multiple people are experiencing it. If you find one firmware hasn't got the issue I would highly recommend staying on that and waiting for a new firmware.

I would suggest meanwhile however, setting a static WAN IP and seeing if that resolves the issue. I thought it may be to do with DHCP but that's LAN and seems to be WAN mostly.

Talontedd
Apprentice
Jan 11, 2019
FYI - tried the static IP. On v 1.0.1.8 WAN connection dropped inside 1 minute. Did nothing to help.
- Netduma-Fraser
  NetDuma Partner
  Jan 11, 2019
  Static WAN in Internet Setup opposed to Static IPs for devices?
  - Talontedd
    Apprentice
    Jan 11, 2019
    Static WAN IP...
    
    Internet Status
    
    Connection Type Static
    
    WAN IP xx.xx.xx.xx
    
    Connection Status Connected
    
    See following message in monitor sections....but it was not lost...only this router on latest 2 firmwares shows this issue.
    
    [Internet disconnected] Friday, January 11, 2019 13:57:31
    
    [Internet disconnected] Friday, January 11, 2019 13:56:46

Connection Type	Static
WAN IP	xx.xx.xx.xx
Connection Status	Connected