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Forum Discussion
XR700 Periodic WAN disconnects (still) on latest v1.0.1.8
Here to report same issue occurring for me with v1.0.1.2 and v1.0.1.8 firmwares. Both exhibit periodic dropping of WAN side connection, typically every 5-10mins. No lights change color, from outsid...
I think if you can provide the teamviewer for NTGR remote debugging, it would help expedite to address the issue. what do you think? :-)
I am also interested in your case....
I've been experiencing the same issue since the purchase of my router RX700. I just recently decided to ask for an RMA. I am running into the same issue still... 2min - 25min, it shows in the logs internet connection disconnect and 2 seconds later a reconnect. I have disabled all unneeded features, turned IPv6 on and off, swapped to cat6 from a cat 5e, I've had comcast out and verifying my modem signal and connection (even had them install a brand new line straight to their connection). My new RMA router is still doing it.
What was interesting was that it only did it originally for the first 2 days after a power cycle. Now, it still keeps doing it. I have a Motorola MB8600 and tomorrow I plan on purchasing a new modem to double check that.
I am curious if anyone else is noticing that the LAN port up times are different than the WAN and from the wireless? Wireless stays up, WAN drops and LAN usually goes with it, but LAN can drop on it's own randomly.
I have not tried the old firmware but I am about to. I've worked with Netgear over several sessions with their escalated support, no help yet.