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Forum Discussion
XR700 Periodic WAN disconnects (still) on latest v1.0.1.8
Here to report same issue occurring for me with v1.0.1.2 and v1.0.1.8 firmwares. Both exhibit periodic dropping of WAN side connection, typically every 5-10mins. No lights change color, from outsid...
I have XBOX connected to router, but it is set for energy savings mode. The WAN disconnects are during usage...not overnight. Example, connection lost after 5mins, 7mins then 15mins, then 60mins, then 65...etc random periods. When it drops it restarts in 3-5 secs later.
So far, the problem occurs on previous firmwares, but would go away after a couple of days (or at least be reduced). The latest firmware never got better. Rolling back to the 1.0.0.20 firmware completely solves the issue. I have multiple Xboxs, PS4s, Smart Switches, TVs, Audio visual receivers (AVRs), Smart lights, Cameras, and more. I've worked with Motorola to check the modem, Comcast to check the lines, replaced cables, and now even replaced the router. Only one single thing has improved it, changing the firmware.
Others are reporting success with reverting back to v20 FW as well:
I've been in contact with Customer Care and have a ticket open. They have been responding to me daily. I just sent them an update on their beta firmware failing to work and waiting on a reply back. I'll continue working with them until they release a firmware that resolves the issue. I really like their router, so I am hoping they can figure out the problem. At least I can 100% repro this.
Good information and good to know NG is involved.
Keep us posted on how it goes. I'm sure they will get it fixed.
ExpLiciTSainT wrote:
I've been in contact with Customer Care and have a ticket open. They have been responding to me daily. I just sent them an update on their beta firmware failing to work and waiting on a reply back. I'll continue working with them until they release a firmware that resolves the issue. I really like their router, so I am hoping they can figure out the problem. At least I can 100% repro this.
Ditto to ExpLiciTSainT comments on devices attached and repeatability of issue. Only one change has impact on my connectivity experience. Adding/stripping devices, IPv6 on/off, console connected/not connected...etc, etc. None of this changes outcome.... change firmware and it will work or not work subject to version.
