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Forum Discussion

Cruz0911's avatar
Cruz0911
Aspirant
Oct 03, 2020

XR700 Plex update 1.19.5.3112-b23ab3896

Does anyone know why the XR700 is not updating to the latest plex version.   The router says a new version is available. pressing the install now button does not work, say "unknow error" after clic...
Ranger55's avatar
Ranger55
Guide
Oct 04, 2020
I'm having the same problem but my plex option is completely grayed out and it says my current version is none? So I have lost it completely. Netgear really needs to do something because this is ridiculous. When someone buys their expensive products you expect them to work and they suppose to have support that actually helps you.
Altsai's avatar
Altsai
NETGEAR Expert
Oct 06, 2020

grayed-out means there is no USB HDD attached. you may need to recheck the USB connection again.

  • andmas81's avatar
    andmas81
    Guide
    Oct 06, 2020
    HDD is connected and operating ok. It just won’t work with Plex