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Forum Discussion

Nigel_Holland's avatar
Nigel_Holland
Guide
Nov 17, 2019
Solved

XR700 r-apps not loading

Hi Guys,   Looking for some help on r-apps not loading on the XR700. I see there is a closed thread on this already but does not give me much information. Is anyone able to help on this one?     ...
  • Netduma-Fraser's avatar
    Netduma-Fraser
    Nov 17, 2019
    Hi Nige, what pages is this happening on? In System Information on the R-App panel, change in the options the retries to 5 instead of 3 and then reboot the router.
Hartsgrove's avatar
Hartsgrove
Apprentice
Dec 31, 2019
I am having the same issues r apps not loading. I can’t get into qos, geo filter, vpn, ect. I also had my xr700 replaced with a new one and the new one is doing the same thing. On both router we rolled back the firmware all the way to launch firmware. The launch firmware worked but every 2 to 5 minutes a constantly disconnect from the Internet level III support said that is due to the r apps not working. This is crazy $500 router that’s a paper weight. I call everyday I am told everyday there is no eta engineering and Netgear may have to come up with a fix and they said they haven’t even open the cases yet of all the people that have these issues again thank you Netgear awesome $500 investment.