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XR700 r-apps not loading
Hi Guys, Looking for some help on r-apps not loading on the XR700. I see there is a closed thread on this already but does not give me much information. Is anyone able to help on this one? ...
- Hi Nige, what pages is this happening on? In System Information on the R-App panel, change in the options the retries to 5 instead of 3 and then reboot the router.
I am having the same issues r apps not loading. I can’t get into qos, geo filter, vpn, ect. I also had my xr700 replaced with a new one and the new one is doing the same thing. On both router we rolled back the firmware all the way to launch firmware. The launch firmware worked but every 2 to 5 minutes a constantly disconnect from the Internet level III support said that is due to the r apps not working. This is crazy $500 router that’s a paper weight. I call everyday I am told everyday there is no eta engineering and Netgear may have to come up with a fix and they said they haven’t even open the cases yet of all the people that have these issues again thank you Netgear awesome $500 investment.
We are close to figuring out the cause of this issue. Until then, I would reccomend downgrading to the previous firmware version by downloading it from here: https://kb.netgear.com/000060660/XR700-Firmware-Version-1-0-1-10
Make sure to disable auto-update.
- That firmware does the same thing all the same r apps won’t load .20, .10, .08, the only one where the apps load is the launch firmware but then it keeps disconnecting from the internet I can’t stay connected for more then 5 minutes. And no before you say it’s my isp I have 0 issues when I unhook the Netgear router. It’s crazy how you say your close I just hung up the phone with level 2 support and they still said all the cases have no eta and don’t show no progress notes or nothing. $500 paper weight man smh it’s always something these Netgear routers.
Random question: Do you have a Nintendo Switch?
If so, go to Device Manager and change the Switch's device type to Xbox. Now restart the router.
- I don’t have any idea what a Nintendo switch has to do with anything? I have two Nintendo switches to Xbox one x’s PS4 Pro to gaming desk tops a few smart TVs 4 smart phones. Myself along with Netgear tried every firmware multiple times multiple resets every single version of the firmware is doing the same thing r apps are not loading. They did the net bug d logs screenshot all the pictures of every firmware not loading not working.
Any update on release date for the fix to this issue? I rolled back to v...10 and the problem is still there even after reboot of the Router. I do have a Nintendo Switch on my devices, but can't change it since the R-App wont load.
Hey, its been a couple months since this reply. DO you guys have an update for us on this? Still happening for me.
- Bro still happing here too they are doing nothing at all just a hot fix that only work for some people. Then you gotta repeat every step you have done over and over go look at this thread and see how many times I had to repeat my self and still got no help and I’m in the same spot with this garbage xr700. I pay for gig speed and with this router hooked up I can’t break 600 mbps also that’s with qos geo filter unpn everything shut off with a cat 6 Ethernet connection it’s a joke. I have tons of photos but surprisingly they won’t post I keep getting a error outlined in red go figure.
- Pretty frustrating but not surprising given Netgear's awful support. I reached out to DUMAOS we'll see if they have any response, but I doubt it given that this issue has been going on for quite some time now. if they could have fixed it they would have by this point. Ridiculous...