XR700 r-apps not loading

So your advice to everybody is do the stupid hot fix which clearly still did not fix my issue my router has been unplugged in the box for over two months I was promised by duma os and I was promised by Netgear that you were working very closely together to come out with a new update to fix this issue. I have been told countless times please be patient we’re working on it we’re fixing it we’re coming out with an update and you were doing nothing but lying to the public. I did every single step you people told me to do I did every single step with Netgear level two support they have documented over eight hours of data they got from the router with remote access over a seven days span. So the new advice is put this hot fix on there hopefully it works if it doesn’t then they made out with $500 who cares.