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Forum Discussion

Nigel_Holland's avatar
Nigel_Holland
Guide
Nov 17, 2019
Solved

XR700 r-apps not loading

Hi Guys,   Looking for some help on r-apps not loading on the XR700. I see there is a closed thread on this already but does not give me much information. Is anyone able to help on this one?     ...
  • Netduma-Fraser's avatar
    Netduma-Fraser
    Nov 17, 2019
    Hi Nige, what pages is this happening on? In System Information on the R-App panel, change in the options the retries to 5 instead of 3 and then reboot the router.
Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
Mar 24, 2020
If you're using the beta firmware which you should to have the best chance of fixing this issue then you will have to do a factory reset after updating to it if you haven't already otherwise the issue may carry over. Otherwise I will chase the team and see if there is more we can do on this.
Devil_Dog_1888's avatar
Devil_Dog_1888
Tutor
Mar 24, 2020

I have not yet tried this beta firmware. Where can i find it? It does not appear to be readily avialble on netgear's page for the xr700.

    • Devil_Dog_1888's avatar
      Devil_Dog_1888
      Tutor
      Mar 31, 2020

      OK, so I wanted to come back and update this thread. My router appears to be working normally now.

       

      Fraser - I did as you instructed and installed the 1.0.1.24 hotfix. I also followed it up with a factory reset. It has been running for about a week now and i have not once had an issue with the R-Apps.

       

      Some notes...

       

      • I did see this hotfix when researching my issue but nowhere in the notes does it say anything about the R-Apps issue being addressed in it. It only specifies that this went out to fix a security issue. An issue that apparently was affecting many of Netgear's routers. Definitely not obvious that this addresses the R-Apps issue in any way.
      • I backed up my settings prior to the firmware update and tried to apply them after the factory reset but it would not take. I had to go back to all of my devices 1 by 1 and add them back. I also has to set up all my port forwards, mac addresses filters, static IPs ect. In hindsight this was probably best so i can "really" start fresh but it was a PITA as i have about 50 devices on my network

      I will keep this thread updated periodically, and if i run into issues with this again i will be sure to post an update. For now, though, my router seems to be behaving.

    • gregorywelch's avatar
      gregorywelch
      Guide
      Jun 14, 2020

      For me, this hotfix addressed the r-apps not loading. 

      • Aardappel's avatar
        Aardappel
        Tutor
        Jun 18, 2020

        Once again, I am back on the forum. It may not be a surprise but once again i have troubles with my €500 router.

        I have patched, updated and reset my router but AGAIN i have problems loading my R-Apps...

        Im really getting annoyed by this and if this problem persists i am forced to bring it back to the store.

        Even though the official warranty is expired, this is a NON FUNCTIONAL router and they are forced to take it back and i will be refunded for the full amount.

         

        netduma dev's

         

        Please make your **bleep** work and help your customers!!!

         

        Jeff