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Forum Discussion

Nigel_Holland's avatar
Nigel_Holland
Guide
Nov 17, 2019
Solved

XR700 r-apps not loading

Hi Guys,   Looking for some help on r-apps not loading on the XR700. I see there is a closed thread on this already but does not give me much information. Is anyone able to help on this one?     ...
  • Netduma-Fraser's avatar
    Netduma-Fraser
    Nov 17, 2019
    Hi Nige, what pages is this happening on? In System Information on the R-App panel, change in the options the retries to 5 instead of 3 and then reboot the router.
Devil_Dog_1888's avatar
Devil_Dog_1888
Tutor
Mar 24, 2020

I have not yet tried this beta firmware. Where can i find it? It does not appear to be readily avialble on netgear's page for the xr700.

  • Devil_Dog_1888's avatar
    Devil_Dog_1888
    Tutor
    Mar 31, 2020

    OK, so I wanted to come back and update this thread. My router appears to be working normally now.

     

    Fraser - I did as you instructed and installed the 1.0.1.24 hotfix. I also followed it up with a factory reset. It has been running for about a week now and i have not once had an issue with the R-Apps.

     

    Some notes...

     

    • I did see this hotfix when researching my issue but nowhere in the notes does it say anything about the R-Apps issue being addressed in it. It only specifies that this went out to fix a security issue. An issue that apparently was affecting many of Netgear's routers. Definitely not obvious that this addresses the R-Apps issue in any way.
    • I backed up my settings prior to the firmware update and tried to apply them after the factory reset but it would not take. I had to go back to all of my devices 1 by 1 and add them back. I also has to set up all my port forwards, mac addresses filters, static IPs ect. In hindsight this was probably best so i can "really" start fresh but it was a PITA as i have about 50 devices on my network

    I will keep this thread updated periodically, and if i run into issues with this again i will be sure to post an update. For now, though, my router seems to be behaving.

  • gregorywelch's avatar
    gregorywelch
    Guide
    Jun 14, 2020

    For me, this hotfix addressed the r-apps not loading. 

    • Aardappel's avatar
      Aardappel
      Tutor
      Jun 18, 2020

      Once again, I am back on the forum. It may not be a surprise but once again i have troubles with my €500 router.

      I have patched, updated and reset my router but AGAIN i have problems loading my R-Apps...

      Im really getting annoyed by this and if this problem persists i am forced to bring it back to the store.

      Even though the official warranty is expired, this is a NON FUNCTIONAL router and they are forced to take it back and i will be refunded for the full amount.

       

      netduma dev's

       

      Please make your **bleep** work and help your customers!!!

       

      Jeff

      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        Jun 18, 2020
        Sorry to hear you're having the issue again .24 should have resolved that. I would recommend you sign up for the 3.0 beta so you can see if it's fixed there and if not it provides the perfect opportunity to provide feedback. The beta will kick off soon - XR500 has already begun for a first group of testers. http://www.netgearinnovation.com/dumaos-beta/index.html